Shipping costs & delivery time
We ship with different parties. PostNL, DPD, DHL, UPS and Fedex. Delivery times are between 1 and 9 work date. This depends on the delivery address. You will usually receive your package within a few days.
It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can mail to:
Our employees of the complaints department will review the complaint
and try to resolve the complaint to everyone’s satisfaction.
After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the European Union platform.